Microphone Troubleshooting

Microphone is blocked (Mic is blocked)

Desktop

• Step 1: Go to Start → Settings or press "Windows" key + I on your keyboard.
• Step 2: Go to Privacy & Security (or just Privacy in older Windows versions).
• Step 3: Scroll down and select Microphone under App Permissions.
• Step 4: Make sure that Microphone access is set to On.
• Step 5: Scroll down and ensure Let apps access your microphone is also On.
• Step 6: Scroll down and ensure Let desktop apps access your microphone is also On.

Chrome Plugin

You must allow your browser to access your microphone.

• Step 1: Click on the padlock icon next to the URL
• Step 2: Click the toggle in the microphone settings to the On position to enable Denti.AI to access your microphone.

Microphone is muted (Mic is muted)

• Verify system sound settings
  • Right-click the Speaker icon in the taskbar → Sound settings → Open Sound settings.
  • In Input, make sure your microphone is selected as the Input device
  • If the microphone icon shows a single line crossing through it, it's muted. Click the icon to unmute.
  • Make sure that Volume is not set to 0. Recommended microphone volume is 75.
  • Speak into your microphone and check the Test your microphone section to see if it’s picking up sound. If the bar moves, it means the microphone is working
• Inspect the microphone Itself
  • Check the microphone’s battery level to ensure it has a sufficient charge
  • Confirm that the microphone is powered on and its volume is appropriately set
• Confirm microphone connection
  • Ensure the USB is plugged directly into the desktop (not through the monitor) and that you’re close to the device.
  • Make sure the specific USB for your microphone model is connected to the desktop, as each microphone and USB pair are unique.
  • For a wireless microphone, check whether it’s properly paired and whether the mic and receiver show a stable connection light or icon (light remains solid and not flashing).

Microphone is not found (Mic not found)

• Verify system sound settings
  • Right-click the Speaker icon in the taskbar → Sound settings → Open Sound settings.
  • In Input, make sure your microphone is selected as the Input device
  • If Input shows "No input device found," then Windows can’t detect any connected or permitted microphone.
• Ensure that input devices are permitted
  • In Sound settings scroll down and select All sound devices
  • Under Input devices, find and click on the microphone labeled with your device’s name
  • In General → Audio click “Allow” button
  • If you can’t find the microphone labeled with your device’s name, follow next steps.
• Inspect the microphone Itself
  • Check the microphone’s battery level to ensure it has a sufficient charge
  • Confirm that the microphone is powered on and its volume is appropriately set
• Confirm microphone connection
  • Make sure the specific USB for your microphone model is connected to the desktop, as each microphone and USB pair are unique.
  • For a wireless microphone, check whether it’s properly paired and whether the mic and receiver show a stable connection light or icon (light remains solid and not flashing).