FAQ

Questions

The provider name is spelled incorrectly in the clinical note. How can I fix it?

How long the recordings are stored?

How is personal data protected?

Do I need to pause the recording during a procedure, or can I keep it running the whole time?

Do I need to inform my patients they are being recorded?

The provider name is spelled incorrectly in the clinical note. How can I fix it?

You can add or correct provider names in the dictionary under the Settings Page.

Settings → Scribe → Provider List

To add/extend the provider list:

1. Click Add Item

2. Enter each name on a separate line

Note: Existing items will stay, and only new ones will be added.

To delete a provider:

1. Click the X mark next to their name in Settings.

How long the recordings are stored?

We store recordings without a set time limit. However, if your organization has specific privacy or data retention requirements, we can customize how long recordings are stored or visible within the Scribe interface to match your preferences.

How is personal data protected?

Denti.AI Scribe is fully HIPAA compliant. All recordings, transcripts, and notes are securely stored in HIPAA-compliant storage systems: Amazon AWS and Google Cloud.

Do I need to pause the recording during a procedure, or can I keep it running the whole time?

You don’t need to stop the recording during a procedure. While background noise might occasionally appear as irrelevant phrases in the transcript, the AI filters them out when generating the summary, ensuring it focuses only on the key details of the conversation.

Do I need to inform my patients they are being recorded?

We recommend having a comprehensive technology and digital media consent that covers pictures, AI-powered diagnostic aids, posting on social media, recording phone calls, clinical conversations, etc.